Reference

How dewa1001 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and browse our lobby — and what we do with it.

Account data protectionE-wallet privacy: DANA, OVO, GoPayCookie controlsData retention limitsYour right to request changes
dewa1001 How dewa1001 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption across all connections. Login sessions require OTP verification to prevent unauthorised access to your registered e-wallet details.

Cookie Controls

We use functional and analytics cookies. You can adjust or withdraw cookie consent at any time through the cookie settings panel, accessible from the footer of any page on the site.

Data Retention

We keep transaction records — including DANA, OVO and GoPay deposit logs — for the period required by applicable regulations. When that period ends, records are securely deleted or anonymised.

Requesting Changes

You can request correction, export or deletion of your personal data by contacting our support team through live chat or email. We aim to respond within the timeframe local law requires.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a data request or ask what personal information we currently hold against your account.

Email Support

Send a written data request to our support email address. Include your registered account name and the e-wallet type you use — DANA, OVO or GoPay — so we can locate your records.

Account Help Center

Our account help section covers data deletion requests, cookie opt-out steps and how to update the personal details tied to your wallet verification.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about how dewa1001 handles personal data, e-wallet details and account records. If your question is not here, reach us directly through live chat or email support.

We collect your name, email, mobile number and the e-wallet you choose — DANA, OVO or GoPay. We also log device type and session data to keep your account secure and the lobby loading correctly.

No. When you deposit via DANA or OVO, the transaction is processed through the payment provider. We log the reference and amount only — your wallet login credentials are never stored on our system.

Yes. Send a data access request via live chat or email, including your registered account name. We will identify what records we hold and respond within the period required by applicable local law.

We retain transaction logs — including GoPay and OVO deposit and withdrawal records — for the period set by applicable regulations. After that, records are either deleted or anonymised.

We share data only with payment processors needed to complete your DANA, OVO or GoPay transfers. That sharing is limited to what the processor requires. We do not sell personal data.

Use the cookie settings panel in the site footer to adjust or withdraw consent at any time. Functional cookies needed for account login and wallet verification may remain active by default.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.